Frequently Asked Questions

How do online orders work?

Add the products you want to your cart and submit your order. Our team will check the items and confirm availability before payment.

Is an item guaranteed to be available?

Not until our team confirms it. Inventory can change quickly, so every order is checked before payment instructions are provided.

How do I pay?

Products are paid for by online transfer after availability has been confirmed. Payment details are provided with your order confirmation.

How does delivery work?

After availability is confirmed, you can select an Air, Sea or Land courier. Courier shipping is normally paid upon delivery.

Can I order several products together?

Yes. You can collect multiple items in one cart and submit them as a single order.

Why does a product say “Sold out”?

It means the product is not currently available for online ordering. Availability may change when new stock arrives.

How are product sizes listed?

Listings show only the sizes and sizing system visible on the product. We do not guess conversions between US, UK or EU sizing.

How can I get more help?

Please use the Contact page if you need help with a product, order, payment or delivery.